Privacy Notice​

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Last Updated October 25, 2022

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This Privacy Policy describes how athousandcandles.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

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What information do we collect?

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When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support, sign up for our newsletter, and/or create an account on our Site. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

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Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: shared with our processor, Wix, and website analytics provider, Google Analytics, "GA".

 

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers or other types of payments accepted and corresponding information), email address, and phone number.

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our processor Wix, including payment gateways for accepted payment types, shipping and fulfillment processors like UPS and/or USPS.

 

Customer support information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers or other types of payments accepted and corresponding information), email address, and phone number.

• Purpose of collection: to provide customer support.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with vendors used to provide customer support if applicable. We currently do not use any third parties for our customer support.

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Do we share your personal information with any third parties?

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We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Wix to power our online store. You can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

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How do we use your information?

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We use your personal Information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, processing returns and exchanges, and keeping you up to date on new products, services, and offers.

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Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

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Do we sell your personal information?

 

Our Site does not sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

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CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information at the end of the policy.

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If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address at the end of the policy.

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​Do we use cookies and other tracking technologies?

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A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

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The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

 

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

 

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

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A list of the cookies we use on our Site through our Website provider, Wix, can be found here. 

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In addition to Wix, we also use Google Analytics ("GA") to better understand online activity on our website and to determine the popularity of certain content/features/products. By accessing our site, you consent to the collection and use of your information by GA to allow tracking technologies through the use of first party cookies. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to GA or other third-party vendors. 

 

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

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How often are changes made to this privacy notice?​

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We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

We take your privacy seriously. We will never share your information beyond business purposes stated in our policy. For more information about our privacy practices, if you have questions, or concerns, please contact us by email at athousandcandles@protonmail.com. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

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